How can businesses balance automation adoption with workforce reskilling to minimise job displacement?
RP Automation is no longer optional; it is a competitive necessity. However, the true differentiator for organisations lies in how effectively they balance technology adoption with human capability building. A short-sighted focus on automation as a cost-cutting measure often leads to job displacement, disengagement, and reputational risks. Instead, businesses must adopt a “co-creation” mindset, where machines handle routine, repetitive tasks and human beings focus on creativity, problem-solving, and relationship-building.
Reskilling must run in parallel with automation investments. Organisations should conduct skills audits to map current workforce capabilities against emerging business needs. From there, targeted reskilling programs, whether in digital literacy, advanced analytics, or customer experience, should be prioritised. Importantly,...
