India's manufacturing sector stands at a pivotal moment, with immense growth opportunities, but success will depend on how effectively organisations build and manage talent. The organisations that will lead this transformation are those that invest in skills, embrace technology, and create people...
Author - Dr. Sarmistha Roychowdhury
is the Group Head - HR/CHRO at Vform Technopacks Limited, with over two decades of experience in strategic HR leadership. She holds a PhD in Strategic HR Practices and is a Certified Independent Director from the Indian Institute of Corporate Affairs (IICA). Her expertise lies in talent transformation, leadership development, and aligning people strategy with sustainable business growth. She is the recipient of the "India's Most Impactful Women Achiever" recognition at the Global Excellence Council Awards (GECA) 2026.
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By adopting these HRM practices, FinTech companies can improve their customer retention by creating a positive and productive workforce experience, where employees are engaged, motivated, and satisfied, and deliver value to customers.



