Empathy is the ability to understand and share the feelings of another person. It is having the ability to feel the same - a super soft skill that is broadly talked of -but rare to find. And Empathy like compassion is one of divine qualities.
Empathy at Workplace
The traditional management theories exist much in the present business scenarios but not in all organisations. It has its core presence in the companies which best suits it.
Human resource (HR) flexibility is a firm-level capability that consists of employee skill flexibility, employee behaviour flexibility, and HR practice flexibility. HR flexibility allows organisations to adapt and be responsive to changes in their environments. If the organisation is highly...
While it was inevitable that we all were forced to use technology to stay connected because of COVID, when the situation improves, it might be good to consider a hybrid model of working.
Keeping others before yourself will help in understanding the situation of the other person and will help you in making a more informed judgment.
Empathy can only be practised when the environment is psychologically safe. Employees cannot be vulnerable if the environment punishes people for making mistakes.
Empathy requires specific conditions in which it can thrive. It demands time and attention to active listening and thoughtful speaking.
This can come only through the practice of mindful observation, active listening, and a commitment to not only the task but also to the individual and the organisation.
Leaders can foster empathy in organisation by not merely naming it as an important organisation value or by conducting training programs around it but by modelling it in their behaviour.
Practicing empathy is important as it ensures enhanced performance, particularly in today's workforce and improves the perceived effectiveness.
