06/27/2026

How HR Can Align People, Processes, and Technology

How HR Can Align People, Processes, and Technology
Integration of AI and automation in decision-making processes has become one of the key differentiators among leaders. AI is not just a mere buzzword but a ladder to success as it fosters innovation, streamlines operations, and ultimately enables organisations to gain a competitive edge.

In today’s world, digital transformation is not just a distant vision; it’s shaping businesses and driving cultural change. As per estimates, over 87% of executives believe that HR plays a crucial role in redefining business outcomes by leveraging technology. However, a report by McKinsey reveals that only 30% of digital transformation efforts have been successful. This gap persists due to the lack of digital leadership. Because technology alone cannot lead to transformation, the landscape needs dynamic leadership to accelerate innovation and boost customer expectations. Leadership, particularly in HR, must evolve into digital leadership to thrive in this tech-driven world. It is not just about embracing technology or new tools; it’s about creating a mindset that is ready to adapt to the evolving landscape. Digital transformation is indeed bringing a cultural shift within organisations, moving traditional methodologies toward new and enhanced approaches. However, fully realising the benefits of digital initiatives requires the right mindset. In this context,...

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Gagan Arora

The author of the article is the President and Founder of Vertex Global Services-India’s fastest growing BPM player.

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Gagan Arora

The author of the article is the President and Founder of Vertex Global Services-India’s fastest growing BPM player.

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