Empathy is not emotional softness; it is workplace intelligence. Train managers to listen without interrupting, ask before assuming, understand individual contexts, and coach instead of control. Employees stay where they feel seen- not supervised.
Self Management
Succession planning is not a one-time event; it is a strategic, ongoing process embedded into an organisation's culture. It can be achieved by combining strong succession planning strategies, as demonstrated by global organisations, with the disciplined application of the 9-box grid.
I would say that the pandemic has been an eye-opener on many fronts. It quelled many myths that we had been living with over so many years. The most important had been that we needed people/teams around us/physically present for work to happen.
