The Inflection Point for India’s GCCs
India’s GCCs have been a remarkable success story, expanding from cost-efficient back offices to complex hubs
driving analytics, AI, digital transformation, and innovation. Over the past decade, these centers have grown exponentially, supporting functions as diverse as cybersecurity, finance, R&D, and customer experience.
However, many now find themselves at a crossroads.
A recent Business Standard article citing Wizmatic Consulting and BCG reports that only 8% of Indian GCCs qualify as top performers, while two-thirds are rated as average. A significant portion is at risk of stagnation-or worse,
redundancy-as inflated costs and shallow leadership layers erode long-term viability.
The cost of inaction is steep. But the cost is only a symptom. The underlying issue? Capability-especially leadership capability.
The Maturity Gap: Scaling Without Strategizing
Many GCCs have grown fast-but not grown up.
While delivery scale has increased,...
