Over the past three decades, as I have navigated the complexities of organisational capability, I have witnessed shifts driven by globalisation, the digital revolution, and outsourcing. Yet, the current transformation, fuelled by AI-powered agents and robots, is fundamentally different.
It is not merely a change in where work is done, but a complete redefinition of the building blocks of work itself. We are moving past the simple automation of tasks toward a necessary, and far more complex, partnership between people, intelligent machines, and robots.
For CEOs and senior leaders of large organisations today, the core mandate is clear: success in the near term will not be determined by AI adoption rates, but by the speed and effectiveness of organisational redesign. Recently, I was an invitee where the McKinsey Report on “Skill Partnerships in the age of Artificial Intelligence” was unveiled. The McKinsey Global Institute’s (MGI)findings confirm this truth, showing that while demonstrated technologies could theoretically automate activities...
