is an Assistant Professor at the Vinod Gupta School of Management, IIT Kharagpur, with around two decades of academic teaching experience.Empathy is not emotional softness; it is workplace intelligence. Train managers to listen without interrupting, ask before assuming, understand individual contexts, and coach instead of control. Employees stay where they feel seen- not supervised.
Empathy is not emotional softness; it is workplace intelligence. Train managers to listen without interrupting, ask before assuming, understand individual contexts, and coach instead of control. Employees stay where they feel seen- not supervised.
