The downfall of Firestone also suggests that they relied largely on 'short cut culture' which did not serve at all their customers like Ford which was their single most important customer since they set up their business in Akron, Ohio.
Author - Praveen Sinha
is a seasoned HR professional with over 35 years of experience in strategic HR, organisational transformation, change management, leadership development and talent management across diverse industries. Founder of SparkNest-India, Praveen is focusing on the intersection of AI, Behavioural Science and Design Thinking for human-centred leadership and organizational transformation, and has led a global Stanford University Design Thinking Action Lab team with distinction.
