An agile organization is a human-centric organization that responds and adapts quickly to change while creating sustainable value for customers, employees and stakeholders. This is achieved through the interplay of strong foundations i.e., culture, leadership and governance with dynamic delivery capabilities such as operations, support, and change. These combined enable organizations to adapt rapidly to market shifts while maintaining strategic direction; respond to customer needs through empowered teams and collaborative networks; lead purposeful change that delivers results without sacrificing quality or people; build lasting resilience rather than just competitive advantage; and learn and evolve continuously through experimentation and adaption. An agile organization is not defined by the frameworks it uses, but how it thinks and acts.
According to Gallup, agility in the workplace is the capacity of employees to gather and disseminate information about changes in their environment and respond to that information quickly and expediently. From a strategic perspective,...
