The concept of Employee Experience has evolved significantly over time, moving from a purely transactional and administrative approach to a holistic, structured, and human-centric framework. This evolution reflects not only changes in organisational practices but also a shift in how employees are perceived from being managed resources to being developed and engaged contributors. The era is being divided into three phases:
1. Time Office & Administration, everything handled by the Time Office Team
2. PM & IR, basically, Personally Managed by Individual Relations, a bit structured Deptt.
3. HR & ER – Human Resource & Everybody’s Relations, a collective approach.
1. Early Stage – Time Office Control.
In the initial phase, organisations operated through a Time Office model managed by a small team responsible for wages, attendance, and discipline. The focus was largely administrative employee management.
2. Personnel Management & Industrial Relations – Individual Centric...
