06/24/2026

Case Study : Discipline or Diplomacy? The HR Dilemma in Managing Industrial Relations

Discipline or Diplomacy? The HR Dilemma in Managing Industrial Relations
This case study from a leading public sector enterprise demonstrates how a decisive action in the face of persistent misconduct transformed industrial relations, restored organizational discipline, and set the stage for long-term business success.

A sweet and sour journey of M/s DD Ltd.

In 2016, M/s DD Ltd., a premier public sector enterprise with nearly 40,000 employees and 25,000 contractual staff, with pan-India presence, stood as a symbol of national pride. With eight decades of dominance in its sector and a strong global footprint, the company had “overflowing” order books and a steady trajectory of incremental profits.

Yet, behind the façade of success lay a different story. Industrial relations were often strained, with entrenched trade union dynamics disrupting workplace harmony. While the company invested heavily in modernizing its plants and adopting global best practices, its organizational culture remained tethered to legacy mindsets. Senior workers continued to pass on traditional, rigid attitudes, while politically affiliated trade unions, had a strong grip on the workforce which was predominantly young. The average age of the workforce being less than 40 years of age.

The Recurring Dilemma

For years, Union leaders had perfected a...

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Dr. Sugata Datta

is currently holding the position of Head of HR in Hindustan Aeronautics Ltd., Helicopter Complex, Bangalore. He has around 30+ years of Industry experience in the Service Industry, Textile Industries and in various Divisions and Offices of HAL located in various parts of the country. He has published several Case Studies in various Journals including SCOPUS indexed Journals.

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Dr. Sugata Datta

is currently holding the position of Head of HR in Hindustan Aeronautics Ltd., Helicopter Complex, Bangalore. He has around 30+ years of Industry experience in the Service Industry, Textile Industries and in various Divisions and Offices of HAL located in various parts of the country. He has published several Case Studies in various Journals including SCOPUS indexed Journals.

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