The pressure to do more with less, and to be empathetic and agile, has never been stronger for HR. Even as organisations operate in dynamic business environments full of hybrid work models and shifting employee expectations, Intelligent Workflow Automation (IWA) is becoming the most disruptive lever to assist the HR teams to rise to this challenge, redefining not only how HR provides its services, but the work experience of the employees. As Deloitte notes, “Organizations that successfully reimagine HR service delivery through automation and AI can improve service efficiency by over 30% while significantly enhancing employee experience.”
From Processes to Experiences
Traditionally, the transformation of HR was associated with digitization – a substitution of paper operations with digital ones. This next evolution goes beyond task automation to the orchestration of experiences. IWA is a union of information, technology and human beings throughout the employee lifecycle, resulting in a fluid, interactive and connected HR...
